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He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history. He noted that no account verification had been requested despite using a welcome bonus. Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses. The higher the […]

The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. Caspero Holding […]

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The Complaints Team intervened after the recommended waiting period and confirmed that the player’s casino caspero account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if […]

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